Miguel F. Machado

Director of Supply Chain Management
Baylor College of Medicine

Check out the incredible speaker line-up to see who will be joining Miguel F..

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Manufacturer & Provider Only Task Force Focus Day – Collaborating To Drive Value in the Supply Chain

Sunday, September 3rd, 2017

09:35 Voice of the Customer Panel | Provider Pain Points Revealed, Collaborate Better and Improve Service Levels

Customer service has become a key priority for manufacturers who want to better serve healthcare providers beyond the marketing and sales touch points. What gaps are providers experiencing and how can manufacturers better align offerings to support the customer?
A panel of providers will discuss:
• What their strategies are so that you can remain ahead of the curve
• Trends they are seeing from inventory, ordering patterns and systems
• Pain points when working with manufacturers experiencing M&A
• How they approach and assess partners when it comes to customer service factor